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Hardware Returns & Warranty Agreement Terms and Conditions: Warranties:
Hardware Warranty Information – Please see the manufactures warranty in http://my.geotab.com/eula.html.
All returns require an RMA number please contact Fleet Hoster at firstname.lastname@example.org with your RMA request details to receive your RMA number and shipping instructions.
The customer is responsible for all return shipping costs.
All products returned for credit must be returned undamaged and unopened in the original packaging
within 30 days of shipment.
ADDITIONAL CHARGES & FEES:
• All products returned for credit are subject to a restocking fee. The current restocking fee is as
follows: 25% percent of the current list price. REPLACEMENT POLICY & CHARGES:
• Replacements may be offered for non-warranty items that are determined to be non-repairable.
NO DEFECT FOUND (NDF) CHARGES: • Charges will apply in the event that no defects are found on warranty or non-warranty items
returned for repair. NDF charges are as follows: $45.00.
STANDARD REPAIR CHARGES (non-warranty): • Once we have repaired the product, we contact you with the repair charges. We require
Customer approval for all repair charges prior to return shipping on the product. REACTIVATIONS
• Reactivation fee on all devices is $35 per device. ACTIVATIONS
• Dash cameras and asset trackers will activate no later than 14 days of shipment date. CAMERA SUSPENSIONS
• Camera suspensions are subject to a $7 per month per device fee.
BILLING CYCLE • We bill for hardware, current month, and next month service on shipment to be paid at time of
shipment. Next invoice is due on 25th of the following month.
DATA OVERAGES • Camera data overages will be subject to $5.50 per 1 GB overages.
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