All products returned for credit are subject to a restocking fee. The current restocking fee is as follows: 25% percent of the current list price.
REPLACEMENT POLICY & CHARGES
Replacements may be offered for non-warranty items that are determined to be non-repairable.
NO DEFECT FOUND (NDF) CHARGES
Charges will apply in the event that no defects are found on warranty or non-warranty items returned for repair. NDF charges are as follows: $45.00.
STANDARD REPAIR CHARGES (non-warranty)
Once we have repaired the product, we contact you with the repair charges. We require Customer approval for all repair charges prior to return shipping on the product.
Reactivation fee on all devices is $35 per device.
Dash cameras and asset trackers will activate no later than 14 days of shipment date.
Camera suspensions are subject to a $7 per month per device fee.
We bill for hardware, current month, and next month service on shipment to be paid at time of shipment. Next invoice is due on 25th of the following month.
Camera data overages will be subject to $5.50 per 1 GB overages.