Hardware Returns & Warranty Agreement Terms and Conditions: Warranties:
Hardware Warranty Information – Please see the manufactures warranty in http://my.geotab.com/eula.html.
RETURNS:
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All returns require an RMA number please contact Fleet Hoster at support@fleethoster.com with your RMA request details to receive your RMA number and shipping instructions.
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The customer is responsible for all return shipping costs.
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All products returned for credit must be returned undamaged and unopened in the original packaging
within 30 days of shipment.
ADDITIONAL CHARGES & FEES:
RESTOCKING
• All products returned for credit are subject to a restocking fee. The current restocking fee is as
follows: 25% percent of the current list price. REPLACEMENT POLICY & CHARGES:
• Replacements may be offered for non-warranty items that are determined to be non-repairable.
NO DEFECT FOUND (NDF) CHARGES:
• Charges will apply in the event that no defects are found on warranty or non-warranty items
returned for repair. NDF charges are as follows: $45.00.
STANDARD REPAIR CHARGES (non-warranty):
• Once we have repaired the product, we contact you with the repair charges. We require
Customer approval for all repair charges prior to return shipping on the product. REACTIVATIONS
• Reactivation fee on all devices is $35 per device. ACTIVATIONS
• Dash cameras and asset trackers will activate no later than 14 days of shipment date. CAMERA SUSPENSIONS
• Camera suspensions are subject to a $7 per month per device fee.
BILLING CYCLE
• We bill for hardware, current month, and next month service on shipment to be paid at time of
shipment. Next invoice is due on 25th of the following month.
DATA OVERAGES
• Camera data overages will be subject to $5.50 per 1 GB overages.
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